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Privacy and Policy

Introduction

Rikal Stay (“we”, “us”, or “the App/website location/website”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and secure your information when you use our mobile app/website location/website. It also describes your rights regarding your personal data. We have adopted this Privacy Policy in compliance with the Saudi Personal Data Protection Law (PDPL) and related regulations and guidelines issued by the Saudi Data and Artificial Intelligence Authority (SDAIA). By using the Rikal Stay app/website you agree to the terms of this Privacy Policy.

Data Collection

We collect various types of information in order to provide and improve the services offered through the Rikal Stay app/website lication/website. This includes:

  • Personal Information: Such as your full name, email address, phone number, and any other contact details you provide when creating an account or making a reservation.
  • Account Credentials: Usernames, passwords, and other identifiers used to access your account.
  • Payment Information: If you make payments through the app/website , we may collect payment details such as credit/debit card information or other billing data (processed securely through our payment providers).
  • Device and Usage Information: Data about your device and how you use the app/website, including device type, operating system, app/website version, device identifiers, IP address, and log or usage data (such as pages viewed, dates/times of access, and crash reports).
  • Location Data: If you permit the app/website to access location services, we may collect your precise or app/website proximate location to provide location-based features or services (for example, finding nearby accommodations).
  • Cookies and Similar Technologies: We collect information through cookies, web beacons, and similar technologies when you use the app/website (see the Cookies and Analytics section below for more details).

We do not knowingly collect personal information from children under the age of 18. If you are under 18, please do not provide any information on the app/website or through the service.

Use of Data

The information we collect is used for the following purposes:

  • Service Provision: To provide, maintain, and manage your access to the app/website’s features, including booking services, account management, and customer support.
  • Personalization: To personalize and improve your experience, such as by remembering your preferences and settings.
  • Communication: To respond to your inquiries, send you important information (such as changes to our terms or this policy), and to contact you for support purposes.
  • Marketing and Promotions: With your explicit consent, to send you promotional materials, updates, offers, or newsletters by email or other means. You may opt-out of these communications at any time.
  • Analytics and Research: To analyze usage patterns and trends, perform research, and gather statistical information to help improve our services and understand user behavior (data used for analytics is generally aggregated or de-identified).
  • Legal Compliance and Protection: To comply with legal obligations, protect and defend our rights, property, or safety, and enforce our terms and policies (for example, detecting and preventing fraudulent or illegal activity).

Cookies and Analytics

We use cookies and similar technologies to enhance your experience and to gather information about usage of the app/website. Cookies are small data files that are placed on your device. The purposes for which we use cookies and similar technologies include:

  • Essential Cookies: Necessary for the app/website’s basic functionality, such as maintaining your session or preferences. Without these, certain features may not work properly.
  • Performance and Analytics Cookies: Used to collect information about how you interact with the app/website (for example, tracking which pages are visited most often). We use this data to analyze and improve the performance of the app/website and to understand user behavior. We may use third-party analytics tools (such as Google Analytics) for this purpose. These tools collect data in an anonymized or aggregated form.
  • Advertising and Marketing Cookies: (If app/website) Used to deliver relevant advertisements or to track the effectiveness of our marketing campaigns. These cookies may remember that you have visited the app/website and may present promotional offers based on your interests.

You can typically disable cookies through your device or browser settings. However, disabling cookies may limit some features of the app/website.

Data Sharing

We may share your personal information only in the following circumstances, and only to the extent necessary:

  • Service Providers and Partners: With trusted third-party service providers or business partners who perform services on our behalf (such as payment processing, data hosting, analytics, customer support, or email delivery). These parties are contractually obligated to protect your data and may only use it for the purposes for which we disclose it to them.
  • Affiliated Companies: With our subsidiaries, affiliates, or other entities under common control with Rikal Stay, for the purposes described in this policy (we will ensure the same level of data protection app/website lies).
  • Legal Requirements: When required by law, regulation, legal process, or government request. We may disclose your information if we believe it is necessary to comply with any legal obligation or to protect our rights, property, or safety, or the rights, property, or safety of our users or others.
  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets of all or a portion of our business. In such an event, personal information may be transferred to the new owner or successor. We will seek to ensure that the recipient continues to provide the same level of data protection.

In all cases, we will not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent.

Data Security and Retention

We take reasonable and app/website appropriate measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include technical safeguards (such as encryption and secure servers), organizational controls, and access restrictions. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required or permitted by law. Under the Saudi Personal Data Protection Law, data retention periods are generally limited (not exceeding five years from the date of collection, unless otherwise required or justified). Once the retention period expires, we will delete or anonymize your data in a secure manner.

Mobile App/website Updates

We may occasionally release new versions or updates of the Rikal Stay mobile app. Such updates may include changes that affect how we collect, use, or disclose your information (for example, new features that require additional permissions). When we make significant changes to this Privacy Policy, we will notify you through the app/website or via email and update, the “Last Updated” date at the end of this policy. We encourage you to review the Privacy Policy periodically. Continued use of the app/website after an update signifies your acceptance of the updated Privacy Policy.

User Rights

You have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the personal information we hold about you.
  • Right to Correction: You can request correction of any inaccurate or incomplete personal data.
  • Right to Deletion: You can request that we delete or remove your personal data from our records, subject to any legal obligations we may have to retain certain information.
  • Right to Withdraw Consent: Where our processing of your data is based on consent, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
  • Right to Object: You can object to the processing of your personal data for purposes of direct marketing or legitimate interests, unless we have a compelling justification for the processing.
  • Right to Portability: You can request to receive a copy of your personal data in a structured, commonly used format, or request it be transferred to another controller, if technically feasible.

To exercise these rights, please contact us using our available channels. We will process your request in accordance with app/website Saudi data protection laws. If you believe that we have not addressed your request app/website appropriately, you have the right to lodge a complaint with the Saudi Data and Artificial Intelligence Authority (SDAIA) or any other competent supervisory authority.

We will make every effort to respond to your inquiries promptly.